Returns and Refunds Policy

Your statutory right to cancel.

If you are contracting as a consumer, you may cancel the Contract no later than 14 working days after the date upon which you receive the Products. In this case, you will receive a refund in accordance with the terms set out below.

To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to send an email to we will email you to confirm we have received your cancellation. You can also contact our Customer Services team by telephone on 01279 432151 or by post to: Fosters Croft, Foster Street, Harlow, Essex, CM17 9HS. If you are emailing us or writing to us please include details of your order to help us identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.

If you cancel your Contract we will:

Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop.

Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of Products within 3-5 days at one cost but you choose to have the Products delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

Make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

If you have received the Products and we have not offered to collect them from you 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us.

If you have not received the Products or you have received them and we have offered to collect them from you 14 days after you inform us of your decision to cancel the Contract.

We will refund you on the credit card or debit card used by you to pay.

If Products have been delivered to you before you decide to cancel your Contract:

Then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back, return them to us in workshop/office or hand them to our authorised carrier. If we have offered to collect the Products from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection.

Unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us. If the Products are ones which cannot be returned by post, we estimate that if you use the carrier which delivered the Products to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Products from you, we will charge you the direct cost to us of collection.

Advice about your legal right to cancel the Contract is available from your local Citizens Advice Bureau or Trading Standards office.